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Shipping & Returns

Shipping

Discreet Incontinence offers free shipping on most orders over $250 (excluding some bulk items). Ground shipping costs $8.95 per order for most orders under $250. Bulk items may have higher shipping costs.

At this time, we are able to ship only to the United States, excluding Alaska and Hawaii.

Products will be shipped via FedEx Ground, from one of six warehouses around the United States. Most items will arrive 2-3 business days after order. 

FedEx only ships to residential and business addresses - sorry, no P.O. Boxes.

Once your item has shipped, we will send an email which includes your tracking number.

Your packing slip will state that the order was shipped from Grass Lake Community Pharmacy. This is a sister company of Discreet Incontinence. 

Shipping Destinations Within Michigan

By law, we must charge sales tax on the total order (excluding shipping costs) on all orders shipped to the state of Michigan. You will see the total amount, including sales tax, on your checkout before your payment is submitted.

Returns Policy

All products with the exception of special-order items can be returned for 100% credit without any obligation if returned within 30 days of purchase. Product returned after 30 days of purchase will be charged a 25% restocking fee. Returns will not be accepted on special-order items. We will only accept product returned within 60 days from the date of purchase.

Each return must include a Return Authorization Number. NO RETURNS of any type will be accepted without an Return Authorization Number. All returns must be returned in original packaging and must be in the same unit of measure as originally purchased. Returns are subject to inspection by Discreet Incontinence. No credit will be issued for product that we determine cannot be resold.

Please call our Customer Service Department at 1-866-964-2638 to obtain a Return Authorization Number. Please have the invoice number and date of purchase available when calling. Please write the Return Authorization Number on a prepaid shipping label. The Return Authorization is only valid for 15 days from the date of issue.

Return the item prepaid via UPS, FedEx, or USPS in its original packaging and original condition to:

Discreet Incontinence
℅ Grass Lake Community Pharmacy
Returns Department
112 E. Michigan Avenue
Grass Lake, MI 49240
 

Any product shortage or shipping errors must be reported to our Customer Service Department within 48 hours from receipt of the order.

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